99ad Responsible Gaming — Play Smart, Stay in Control
At 99ad, we believe gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and support resources we have in place to help every Bangladeshi player maintain a healthy relationship with gaming on the 99ad platform.
Gaming at 99ad is designed to be fun. Our casino games, live tables, cricket betting, and slots are built to deliver excitement and entertainment to adult players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. The vast majority of our players enjoy the platform responsibly as a leisure activity, setting their own budgets and playing within their means.
However, 99ad also recognises that for a small percentage of players, gambling can develop from a recreational hobby into a habit that feels difficult to manage. Problem gambling is a recognised condition that can affect anyone, regardless of income, background, or experience. Early awareness is the single most effective tool against it, and that is why 99ad invests heavily in responsible gaming education, prevention tools, and player support infrastructure.
This Responsible Gaming page is your central reference for all the tools and policies 99ad has implemented to help you stay in control. Whether you want to set a daily deposit cap, take a short cooling-off break, or request a permanent self-exclusion, everything you need is described here. You are always in charge of your own gaming experience at 99ad.
Our responsible gaming programme is informed by internationally recognised standards in player protection. We combine automated monitoring of unusual account activity with voluntary player-controlled tools, so that safeguards work on multiple levels simultaneously. We also train our customer support team to respond to responsible gaming concerns with care, discretion, and urgency.
Six Tools That Keep You in Control
Every 99ad account comes with access to these built-in responsible gaming controls. You can activate or adjust any of these tools at any time by logging in to your account settings or by contacting our support team.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling period to prevent impulsive decisions.
Loss Limits
Cap the total amount you are willing to lose within a defined time window. If your net losses reach the limit you have set, your account will be temporarily restricted from placing further bets for the remainder of that period, giving you an automatic pause before re-engaging.
Session Time Limits
Set a maximum duration for each gaming session. When your time limit is reached, you will receive a clear on-screen notification and your session will be automatically closed. This tool is especially useful for players who find it easy to lose track of time during extended gameplay.
Cool-Off Period
Take a short, voluntary break from the platform without permanently closing your account. Cool-off periods range from 24 hours to 6 weeks. During a cool-off, you cannot log in, place bets, or make deposits. The period cannot be cancelled early once activated — this is by design, to give you a genuine rest.
Self-Exclusion
Request a longer-term or permanent exclusion from the 99ad platform. Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently. Once a self-exclusion is activated, your account is immediately locked and you will not be able to re-register until the exclusion period has fully elapsed and a formal reinstatement process is completed.
Marketing Opt-Out
If you find promotional emails, SMS offers, or bonus notifications add pressure to your gaming habits, you can opt out of all marketing communications instantly from your account settings. Removing marketing contact is a simple but meaningful step toward a calmer, less impulsive gaming environment.
How to Request a Self-Exclusion at 99ad
Requesting a self-exclusion is straightforward and takes only a few minutes. Our team processes all self-exclusion requests as an urgent priority — your account will be locked within 24 hours of a confirmed request, and usually much sooner.
Step 1 — Contact Support
Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the duration of exclusion you are requesting (6 months, 1 year, 3 years, or permanent). You may also request exclusion via live chat from within your account dashboard.
Step 2 — Identity Confirmation
Our support team will verify your identity to ensure the request is made by the genuine account holder. This step protects you from third parties requesting an exclusion on your behalf without your knowledge. You may be asked to confirm a detail from your registration profile.
Step 3 — Account Lock Activated
Once your identity is confirmed, your account is locked immediately. You will receive a confirmation email. Any pending withdrawals of genuine funds will be processed to your registered payment method (bKash, Nagad, Rocket, or bank) within standard processing times.
Step 4 — Marketing Suppression
Your contact details are immediately removed from all marketing and promotional lists. You will not receive any bonus offers, deposit prompts, or game notifications during your exclusion period. This suppression is applied automatically and does not require a separate request.
Step 5 — Reinstatement (if applicable)
At the end of a time-limited exclusion, reinstatement is not automatic. You must actively contact support to request account reactivation, complete a brief wellbeing check, and confirm you are choosing to return to the platform of your own free will. Permanent exclusions cannot be reversed.
Signs That Gambling May Be Becoming a Problem
Recognising the early warning signs of problem gambling is the first and most important step toward getting help. If you identify with three or more of the following indicators, we strongly encourage you to activate a cool-off period or self-exclusion immediately and reach out to our support team.
Ask Yourself These Questions
The following questions are based on widely used responsible gaming self-assessment frameworks. They are not a clinical diagnostic tool, but they can help you reflect honestly on your current relationship with gambling.
Honest answers matter — this is for you, not for us.
Read each question and consider whether your answer is "yes" or "sometimes". If you answer yes to three or more, we encourage you to speak with our support team or activate one of our player protection tools without delay.
If you answered yes to any of the above: Please do not wait. Contact our responsible gaming support line at [email protected] with the subject "Responsible Gaming Help". Our team will respond within the hour during Bangladesh Standard Time business hours, and within four hours at any other time. All conversations are treated with complete confidentiality.
Strict 21+ Age Policy at 99ad
All players on the 99ad platform must be 21 years of age or older. This is a firm, non-negotiable requirement that applies to every account holder regardless of location within Bangladesh, account type, or game preference. We enforce this policy through a combination of mandatory age declaration at registration and formal Know Your Customer (KYC) identity verification for all accounts.
During the KYC process, you may be required to submit a copy of your National ID card (NID), passport, or other government-issued identification document. Our verification team reviews all submitted documents manually and will not approve an account where the submitted documents indicate the applicant is under 21 years of age.
If 99ad has reasonable grounds to believe that an account holder may be under 21 — including through information received from a third party or through anomalies identified during routine account monitoring — that account will be immediately suspended and a formal age verification check will be initiated. During suspension, all deposits are frozen and no withdrawals or gameplay will be permitted until the verification outcome is confirmed.
Parents and guardians in Bangladesh are encouraged to use parental control software to restrict access to online gambling platforms if minors share devices in the home. If you believe a minor has created an account on 99ad, please report this to [email protected] immediately so we can take swift action.
You Must Be 21 or Older to Play on 99ad
This requirement applies to all games, all payment methods, and all account types on the 99ad platform. No exceptions are made under any circumstances.
KYC Verification: All accounts are subject to identity verification. Players may be asked to submit their National ID (NID), passport, or other government-issued identification at any point. Accounts that cannot be verified will be restricted until verification is completed. This protects both the player and the platform.
Support Is Always Available
If you feel gambling is becoming a problem for you or someone you care about, do not hesitate to reach out. Our responsible gaming team is available around the clock and all conversations are handled with the utmost care and confidentiality.
Email Support
Send a message to our responsible gaming team at any time. We aim to respond to all responsible gaming emails within one hour during peak hours.
[email protected]Subject: "Responsible Gaming Help"
Live Chat
Access the live chat function directly from your 99ad account dashboard. Our support agents are trained to handle responsible gaming concerns with sensitivity and without judgment.
Available 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
Account Self-Management
Log in to your 99ad account at any time to set deposit limits, activate a cool-off period, or request a self-exclusion directly from your account settings panel — no need to contact support first.
Changes to limits take effect immediately upon confirmation.
Confidentiality Guarantee: All responsible gaming requests, self-assessments, and support conversations at 99ad are handled in strict confidence. Information shared with our responsible gaming team is never used for marketing purposes and is not shared with third parties except where required by law. Our team exists solely to support your wellbeing — not to judge you or pressure you to continue playing.
What 99ad Commits to Every Player
Responsible gaming is not a checkbox for 99ad — it is a genuine operating principle built into every layer of how we run our platform. Here is what we commit to every adult player in Bangladesh.
Transparent Odds and Game Rules
All games on 99ad display their rules, return-to-player (RTP) percentages, and paytable information clearly. We believe informed players make better decisions. No game on our platform uses hidden mechanics or misleading representations of winning probability.
No Predatory Bonus Design
99ad does not design bonuses with the specific purpose of trapping players in cycles of continued play. All bonus terms — wagering requirements, expiry dates, game restrictions — are displayed clearly before a bonus is claimed. We want you to enjoy bonuses, not be confused by them.
Proactive Account Monitoring
Our systems automatically flag accounts showing patterns associated with problem gambling — such as rapid deposit escalation, extended sessions without breaks, or high-frequency loss-chasing behaviour. Flagged accounts may receive a proactive outreach from our responsible gaming team.
Ongoing Staff Training
Every member of the 99ad customer support team undergoes responsible gaming training to ensure they can identify signs of problem gambling, respond with empathy, and escalate cases to senior responsible gaming staff where appropriate. We take this training seriously and refresh it regularly.
No Marketing to Vulnerable Players
Players who have activated a self-exclusion, cool-off period, or responsible gaming flag are immediately suppressed from all marketing lists. We do not send promotional communications to any player who has indicated they are struggling with their gambling behaviour.
Secure and Fair Platform
99ad uses 256-bit SSL encryption across all transactions and communications. Our games are provided by certified studios with independently audited random number generators (RNGs), ensuring every outcome is genuinely random and fair. A safe platform is the foundation of responsible gaming.
Ready to Play — Responsibly and Confidently
Now that you know the full range of tools and support available to you, explore the 99ad platform with confidence. Set your limits, stay informed, and enjoy the entertainment. Whenever you need a break or have a question, we are here.
21+ only. Gambling involves financial risk. For responsible gaming support: [email protected]